We want to maintain you as a valued customer, so kindly ensure that we receive your repayments on time. If you happen to be in a situation that makes it difficult to make your scheduled repayment, kindly contact us immediately by writing to firstname.lastname@example.org.
The default penalty is 1% on instalment amount for each day of default. If it exceeds 15 days, actions would be taken.
We do our best to help our customers avoid these situations and the resulting consequences , including but not limited to;
- Suspension of your access to our lending service
- Reporting to multiple credit bureaus
- Involvement with external collection agencies
- Possible legal action
Remember, we always want a WIN-WIN situation, a win for you is a win for us, so let us work with you in solving challenges with regards to repayments, and we can only do this effectively if we are informed timely enough during the loan period.